5 Finest RMM Software program Picks I’d Hand to MSPs and IT groups

I’ve seen put up after put up from sysadmins, solo IT professionals, and managed service suppliers (MSPs) asking the identical factor: “What’s the greatest RMM software program that doesn’t make me throw my laptop computer out of the window?”

Between clunky agent deployments, patch automation that breaks at scale, overpriced licensing tiers, and distant entry instruments that freeze if you want them most, the frustrations are actual, and I’ve heard them loud and clear.

I is probably not managing endpoints myself, however I’ve spent the previous few weeks knee-deep on this area, evaluating options, studying MSP boards, analyzing person opinions, and finding out what actual groups want from their RMM.

On this article, I’ll stroll you thru the 5 greatest RMM software program instruments for a variety of wants: whether or not you’re working a one-person IT store, supporting nonprofit purchasers, or scaling an MSP that’s juggling hundreds of endpoints.

In case you’re uninterested in bloated options, high-pressure demos, and assist that ghosts you if you want it most, you’re in the precise place.

5 greatest RMM software program I like to recommend  

The office is not the identical. 75% of enterprise leaders anticipate to alter their hybrid work mannequin within the subsequent two years, based on Zoom. And with rising cyber threats, I do know for a incontrovertible fact that distant monitoring and administration (RMM)software program is taken into account important by many IT groups. Its market is projected to develop from $3.06 billion in 2024 to $5.1 billion by 2030, reflecting how vital the pliability and visibility these instruments deliver.

The easiest way somebody put it to me was, “It’s like having eyes on each machine, without having to be within the room.” That caught with me. At its core, RMM software program offers groups the instruments to supervise, keep, and assist endpoints from wherever, dealing with patching, scripting, distant desktop, alerts, asset monitoring, and extra in a single place.

Once I requested MSPs what they depend on their RMM for, the reply was virtually all the time the identical: “It’s how we preserve every part working with out always placing out fires.” For inside IT groups, particularly these juggling hybrid work environments, it turns into the central dashboard to handle updates, machines, person points, and even stock, with out hopping throughout a dozen totally different instruments.

What stood out in these conversations was how a lot RMM modifications the sport. It’s not nearly monitoring; it’s about making workflows repeatable, distant assist dependable, and groups extra proactive than reactive. The precise RMM doesn’t overwhelm you with alerts. It filters the noise, simplifies the response, and saves time the place it issues most.

What makes one of the best RMM software program: my standards

After talking with MSPs and inside IT professionals, I narrowed my standards for one of the best RMM software program to a handful of non-negotiables. Right here’s what I seemed for based mostly on what actual customers mentioned issues most in day-to-day operations.

• Sturdy patch administration and OS protection: Patching got here up always in conversations. I prioritized instruments that supply dependable, policy-driven patching for various OS like Home windows, macOS, and (the place supported) Linux. Granular management over scheduling, approval workflows, and third-party app patching had been all key differentiators.
• Quick, safe distant entry: Whether or not it is serving to finish customers or investigating alerts, quick distant management is desk stakes. I seemed for platforms with built-in, safe distant entry, ideally with multi-session assist, file switch, session recording, and MFA safety baked in.
• Automation and scripting flexibility: A very good RMM ought to scale back guide work. I targeted on platforms that assist versatile automation, both through GUI-based workflows or assist for PowerShell, Bash, and different scripting languages. Bonus factors for reusable script libraries and automation triggers tied to alerts or occasions.
• Actual-time monitoring and sensible alerting: One of the best RMM instruments floor the precise info on the proper time. I seemed for customizable monitoring insurance policies, alert thresholds, and escalation logic. MSPs instructed me they need fewer false positives and smarter alert noise discount, not simply dashboards stuffed with crimson flags.
• Asset and endpoint stock administration: Retaining tabs on each gadget, license, and software program set up is vital. I prioritized instruments with clear, searchable {hardware}/software program inventories, lifecycle monitoring, and asset grouping,  particularly people who sync with Energetic Listing or enable tagging by web site or shopper.
• Integration with the broader IT stack: From backup to EDR and documentation instruments, RMM platforms don’t reside in a vacuum. I gave choice to distributors with native integrations or robust APIs that hook up with in style instruments like Microsoft 365, IT Glue, SentinelOne, and others.
• Ease of use and onboarding: Even probably the most highly effective device received’t assist if it’s a ache to arrange. I paid consideration to UI design, coverage creation workflows, agent deployment choices, and the way steep the educational curve is perhaps, particularly for small groups or solo admins.

With this, I narrowed all the way down to the 5 greatest RMM software program. Not all of them tick each field on my standards checklist, however every stands out in ways in which make it value contemplating, relying in your particular wants.

The checklist beneath comprises real person opinions from the RMM software program class. To be included on this class, an answer should:

• Monitor IT property, together with endpoints, computer systems, and functions
• Monitor community efficiency, safety, and availability
• Uncover and monitor IT-related points
• Permit distant directors to entry endpoints

*This information was pulled from G2 in 2025. Some opinions might have been edited for readability.  

NinjaOne is a type of names I stored listening to each time I requested IT professionals and MSPs what RMM software program they really preferred utilizing. It got here up on G2, in Reddit threads, and in a number of one-on-one conversations I had throughout my analysis. Naturally, I needed to dig deeper into why it stands out.

After watching the video demo and brushing via current G2 opinions, it’s straightforward for me to see why NinjaOne constantly ranks so excessive as one of many top-rated RMM software program.

Customers appear to like most is how clear and intuitive the platform feels. Whether or not they’re managing 50 gadgets or 5,000, the convenience of use and setup got here up repeatedly. A number of reviewers talked about getting up and working shortly, without having tons of documentation or outdoors assist. 

The true standouts in my opinion? Patch administration, distant monitoring, and gadget management. These are constantly rated at 94% on G2, placing NinjaOne above the class common. It’s praised for its real-time visibility, quick agent efficiency, and granular coverage controls.

I noticed a number of feedback from system directors who mentioned it helps them confidently automate updates and scale back hands-on intervention. That is particularly beneficial for small groups stretched skinny. I would say NinjaOne is among the most dependable RMM instruments for community administration.

NinjaOne isn’t excellent, and no RMM actually is. One factor I stored listening to was that the reporting performance feels a bit restricted, particularly should you’re in search of extremely customizable or client-facing stories. A number of IT professionals talked about that whereas the dashboards are clear and useful, digging deeper into information or automating stories requires extra flexibility than what’s at the moment supplied.

I additionally noticed a number of G2 customers level out that modules like scripting and MDM may gain advantage from extra superior performance. I’d say they’re not dealbreakers, however extra of a typical ask from groups seeking to scale or automate extra advanced workflows.

Nonetheless, 99% of customers on G2 fee NinjaOne 4 or 5 stars, which speaks volumes about how properly it delivers on the core options IT groups and MSPs depend on most.

Total, I would advocate NinjaOne to IT groups or MSPs in search of a dependable, no-frills RMM platform that nails the basics. It’s particularly preferrred for groups that worth straightforward setup, good buyer assist, and streamlined patching throughout Home windows and macOS environments.

And should you’re coming from instruments with outdated interfaces or laggy brokers, this one may simply really feel like a breath of recent air.

What I dislike about NinjaOne:

• A number of customers famous that the reporting choices really feel a bit restricted, particularly if you’d like extremely detailed or personalized stories for purchasers or inside groups.
• I noticed some G2 reviewers mentioning that modules like MDM and scripting work properly for primary wants, however they’d wish to see extra superior capabilities added over time.

What G2 customers dislike about NinjaOne: 

“Some modules, resembling MDM, will not be but on par with competing merchandise; nonetheless, they appear to require further time to mature. The pricing mannequin positively wants enchancment—having clearly outlined tiers reasonably than fixed changes could be useful. Lastly, the built-in reporting may supply better flexibility.”

– NinjaOne Evaluation, Samir H.

Datto RMM got here up usually in my analysis, particularly after I spoke with MSPs who had been deep into managing shopper networks and wanted one thing extra scalable than entry-level instruments. It’s broadly used throughout the MSP area and it exhibits up strongly on G2 with a 4.5-star common from 600+ reviewers.

 A giant a part of why Datto RMM works for therefore many groups, in my view, is its core distant monitoring and gadget administration capabilities. These are the bread and butter, and reviewers agree. Distant monitoring alone scored a robust 93% satisfaction score, with G2 customers calling out how straightforward it’s to get granular visibility into endpoints and automate widespread duties.

I noticed a number of feedback praising the pliability of the automation engine and the flexibility to push updates, scripts, and configurations throughout fleets with out having to babysit each motion. For MSPs managing many shopper websites or networks, that type of management is essential.

That mentioned, I noticed feedback round distant management stability. Plenty of G2 reviewers mentioned the net distant entry and Splashtop work properly sufficient, however could be inconsistent or gradual at instances.

One other theme I noticed throughout a number of opinions was that some options, just like the dashboards to share info or the net distant, may use extra depth. Now, these aren’t essentially main points, however extra so areas the place customers hope to see continued enhancements.

Nonetheless, 95% of customers fee Datto RMM 4 or 5 stars, and based mostly on what I noticed, it’s straightforward to grasp why.

In case you’re a part of a mid-sized or rising MSP, otherwise you’re in search of an RMM platform that integrates tightly together with your backup, endpoint safety, or PSA instruments, I would say Datto RMM is a critical contender. Particularly for groups already utilizing different Kaseya or Datto merchandise, Datto RMM feels just like the pure subsequent step. It brings every part into one ecosystem and offers you the automation muscle to scale with out including extra overhead.

What I dislike about Datto RMM:

• I got here throughout a number of reviewers mentioning that distant entry could be hit and miss. It’s practical, however not all the time as easy as anticipated.
• There have been some widespread requests for enhancements in options like customizable reporting dashboards or UI/UX enhancements — options customers hope to see refined because the platform evolves.

What G2 customers dislike about Datto RMM:

“The distant platform is gradual and crashes infrequently.”

– Datto RMM Evaluation,  Jeff G. 

TeamViewer is a type of instruments that just about each IT crew or technician has touched in some unspecified time in the future, normally for distant desktop assist. However what shocked me in my analysis is simply how a lot it is advanced right into a broader RMM resolution. With over 3,000 opinions on G2 and a 4.5-star common, it’s clear that TeamViewer has a loyal base of customers who lean on it for its simplicity and reliability.

What G2 customers constantly reward is how easy distant entry feels. It’s TeamViewer’s bread and butter, and it exhibits, with a 98% satisfaction score for distant entry, one of many highest within the class.

So far as I can inform, individuals love how shortly they will hook up with shopper gadgets with out leaping via hoops or spinning up infrastructure. It’s additionally extremely rated for ease of use (93%) and ease of setup (92%), making it an excellent match for groups that don’t need to waste time on advanced configurations.

A number of customers additionally highlighted options like service, asset administration, and gadget management. You possibly can handle gadgets, schedule and roll out updates, and handle patch deployments, software program installations, upgrades, and reconfigurations from wherever. For firms targeted on quick, safe assist and light-weight gadget administration, I really feel these options appear to be greater than sufficient.

As for drawbacks, I did come throughout some feedback about occasional connectivity or session stability points, particularly in lower-bandwidth environments. These weren’t main points, however they’re value noting for groups that want rock-solid connections each time. And I’d say this was a typical theme I seen throughout different RMM and distant entry instruments, too.

One other factor a number of reviewers flagged was price. Some customers felt the pricing was on the upper facet, particularly for smaller groups. However many additionally identified that TeamViewer provides robust worth for what it prices, with dependable distant entry and a mature characteristic set. Actually, 94% of G2 customers fee it 4 or increased. 

From every part I’ve learn, TeamViewer is among the greatest distant administration software program for tech startups, SMBs, companies with hybrid workforces, and departments supporting distributed groups. 

What I dislike about TeamViewer:

• Some customers talked about connection drops or occasional lag, particularly on slower networks. I would say it’s not distinctive to TeamViewer alone. This comes up with different distant entry instruments, too. But it surely’s nonetheless one thing to bear in mind in case your customers are sometimes in low-bandwidth environments.
• I seen fairly a number of reviewers really feel that the pricing could be a bit steep, significantly for small groups and particular person customers.

What G2 customers dislike about TeamViewer: 

 “I’m involved with its excessive price of operation in enterprise. You may make the value enhance quickly as compared with different alternate options. It sometimes doesn’t have any issues, but I generally expertise lag, significantly with gradual web.” 

– TeamViewer Evaluation, Aiden C. 

Atera stored displaying up in my analysis as a favourite for small to midsize MSPs in addition to one of the crucial inexpensive RMM options for IT groups of all sizes. And it tracks with the G2 Information, too. 

With a 4.6-star common throughout 800+ opinions on G2, Atera has constructed a robust popularity for being intuitive, budget-friendly, and full of simply the precise options to get the job completed with out feeling overwhelming.

What actually stood out to me is how shortly customers are in a position to stand up and working with Atera. Reviewers usually praised its out-of-the-box simplicity that makes it accessible even to first-time RMM customers. There’s no steep studying curve or difficult onboarding course of, which makes it tremendous approachable, particularly should you’re not deep into scripting or policy-building. When you’re in, the interface feels clear and manageable. It doesn’t attempt to do an excessive amount of, and that’s factor.

Additionally, Atera will get excessive marks for distant entry, distant monitoring, and gadget administration, all of which rating round or above 92% in satisfaction. IT groups appear to actually just like the all-in-one dashboard that integrates RMM, PSA, and even billing into one place.

It’s an enormous plus for MSPs who don’t need to spend time stitching collectively six totally different instruments simply to maintain issues working.

Atera has a number of minor drawbacks, although. I got here throughout a number of G2 opinions mentioning occasional efficiency hiccups, just like the interface feeling a bit laggy at instances or slower load speeds when switching between modules. This is not the main theme, actually, however it’s value being conscious of. 

One other widespread theme I seen was characteristic depth. A number of customers felt that some areas, like reporting, patch administration, or ticketing, may very well be extra superior or customizable. The core performance is there, however for groups scaling shortly or dealing with extra advanced environments, there’s positively room for refinement, which, to Atera’s credit score, they appear dedicated to bettering with common updates and have rollouts.

What’s extra? 95% of Atera customers fee it 4 and above on G2. I’d advocate Atera to IT groups, and rising MSPs who desire a no-fuss RMM that’s fast to deploy and simple to handle day after day. For lean groups that worth simplicity, affordability, and an all-in-one expertise, Atera punches properly above its weight.

What I dislike about Atera:

• I did come throughout a number of opinions mentioning that the interface can really feel a bit gradual at instances, one thing that they’d like to see get smoother over time.
• Some customers shared that they’d like extra superior options or deeper customization, particularly for issues like reporting and ticket workflows. The core instruments are stable, however there’s positively potential for extra flexibility because the platform evolves.

What G2 customers like about Atera: 

“There’s a lack of communication about future options (the AI is paid, for instance). The device is nice for beginning with a brand new park, however I discover the ticketing half a bit restricted. The administration of ticket types lacks flexibility, and there’s no possibility for machine lending, which may very well be helpful. Additionally, the administration of updates is usually unpredictable: some updates obtain properly, however then you must go to the workstation to put in them manually.” 

– Atera Evaluation, Fabien T. 

I got here into Action1 anticipating a light-weight RMM platform, however what I discovered within the opinions was a device that quietly excels at what many others overcomplicate. With a 4.9 common score and 97% satisfaction scores throughout classes, Action1 clearly resonates with IT professionals who need dependable, safe, and fashionable endpoint administration with out spending hours configuring it. 

Action1 actually nails the fundamentals: scanning endpoints, pushing updates, and giving IT groups clear visibility without having to construct customized scripts or advanced insurance policies.

A element that actually caught with me was how usually customers praised its patch administration engine. A number of opinions spotlight how effectively it handles vulnerability remediation throughout giant fleets, with clear visibility, well timed updates, and minimal hands-on involvement. That, mixed with robust distant monitoring and gadget management, makes it particularly helpful for IT groups that need to implement hygiene at scale with out dragging in a full PSA-RMM stack.

The spotlight for me was the assist high quality. A number of customers shared that onboarding was easy and that the crew behind Action1 was fast to reply to questions or assist resolve points. G2 Information 2 information backs this up, displaying a 97% satisfaction rating for assist.

That mentioned, a few widespread themes did come up within the G2 opinions. I noticed a few customers point out the shortage of a cellular app as a limitation. Whereas the desktop expertise is clearly a precedence for the crew, a number of reviewers mentioned they’d recognize having cellular entry for fast checks or duties on the go.

One other recurring theme I noticed was characteristic depth. Most G2 reviewers had been largely pleased with the core capabilities however famous that they’d wish to see extra superior customization, automation triggers, or reporting choices because the platform matures. However given the typical star score of 4.9 on G2 and the truth that 96% of customers rated it 5 stars, I’d view these as small alternatives for progress reasonably than main issues.

Total, I’d advocate Action1 to lean IT groups, solo sysadmins, and SMB-focused MSPs that want environment friendly patching, real-time monitoring, and gadget visibility with out overbuilding their stack. It’s not attempting to be a full-blown PSA or enterprise-grade platform and that’s precisely what makes it shine for the groups who simply need to get work completed.

What I dislike about Action1:

• A number of people within the opinions talked about they’d actually wish to see a cellular app or higher entry on the go. I get it, generally you simply need to examine in or do a fast job out of your cellphone
• I noticed some feedback round wanting extra flexibility in options like reporting or automation. The core instruments get the job completed, however there’s positively room for deeper customization as groups develop or their wants get extra advanced.

What G2 customers dislike about Action1: 

“Provided that Action1 is a Saas, the customization is usually restricted. Sure modifications to or further options could be requested, however will not be developed if not many purchasers have an analogous request. Additionally it is doable that you’re paying for options that you just will not be utilizing, whereas further new options generally require an extra price. >

The system tends to have bugs. The implementation with present firm software program is just not all the time doable or requires further options. It isn’t doable to implement social media pixels, which could make monitoring of advert campaigns tougher.”

– Action1 Evaluation, Marie-Aline Ok.

Choosing the proper RMM software program is just one a part of constructing a resilient, environment friendly IT technique. In case you’re seeking to take your asset visibility and management even additional, discover the high IT Asset Administration options on G2.