Avaya has lengthy been a serious participant in enterprise communications, providing VoIP, unified communications, and contact-center instruments. However as an increasing number of firms develop, go distant, and depend on cloud-based workflows, they discover that Avaya’s legacy system limitations now not match their wants.
You could want a platform that’s simpler to handle, more cost effective, constructed for integrations, or is just extra fashionable, utilizing know-how like synthetic intelligence. No matter your cause, when you’re able to make a change away from Avaya, you’ve come to the correct place.
This information breaks down the highest seven Avaya opponents—protecting options, pricing, professionals and cons, and key elements to contemplate—so you possibly can select one of the best match for your online business.
Right here’s a fast listing of the Avaya options we’ll assessment on this article:
- Nextiva: Finest for SMBs and enterprises that need a user-friendly, cost-effective unified communications platform with versatile plans and clear pricing.
- Genesys: Finest for giant organizations and phone facilities that want large channel protection, superior routing, and powerful workforce administration instruments.
- Talkdesk: Finest for companies of all sizes in search of a scalable, cloud-based contact heart resolution with sturdy AI capabilities and automation characteristic.
- Five9: Finest for medium and huge enterprises and phone facilities needing a excessive diploma of scalability, omnichannel assist, and AI-driven automation.
- 8×8: Finest for companies in search of a complete cloud-based communication resolution with strong analytics and phone heart capabilities.
- Aircall: Finest for groups searching for a cloud-based name heart resolution with strong integration capabilities and prioritizing ease of use and world attain.
- Dialpad: Finest for companies that want a cloud communication resolution with clever AI-powered options and a concentrate on seamless integration throughout voice, video, messaging, and on-line conferences.
Why You’re Searching for an Avaya Different
Many companies are reevaluating Avaya as a result of the platform now not suits their operational or communication wants or long-term plans.
So when you’re exploring options, it’s probably since you need know-how that’s simpler to handle, extra adaptable, and higher aligned with the way in which your groups and clients talk immediately.
Listed below are the most typical causes for making the swap:
- Excessive upkeep prices tied to growing older {hardware}
- Restricted flexibility for distant and hybrid groups
- Gradual or advanced updates
- Issue integrating with CRM, assist desk, or workflow instruments
- Uncertainty about ongoing assist and future upgrades
- Challenges scaling for a number of places or world groups
- The necessity for a completely cloud-based or unified communication system
1. Nextiva
Nextiva is a cloud-based communication platform designed for companies of all sizes. It combines options like enterprise telephone service, video conferencing, collaboration instruments, and buyer expertise functionalities right into a single, unified resolution.
Nextiva has earned recognition from U.S. Information as one of the best enterprise telephone system, and reviewers on platforms like G2 and Gartner constantly rank it extremely.
Why select Nextiva over Avaya?
Whereas Avaya has a powerful presence within the enterprise market, Nextiva has constructed a strong status for these causes:
- Cloud-based structure: Nextiva’s cloud-based platform eliminates pricey {hardware} and upkeep, permitting companies to shortly scale their communications infrastructure.
- Reliability and safety: With eight factors of presence, carrier-grade information facilities, and 24/7 monitoring, Nextiva delivers 99.999% uptime and meets stringent safety requirements, together with ISO/IEC 27001, SOC 2, PCI, GDPR, and HIPAA compliance.
- Award-winning assist: Our 24/7 award-winning assist staff ensures that clients obtain immediate help over the telephone, e mail, or chat, each time wanted.
- Price-effective pricing: You’ll get versatile pricing choices, together with month-to-month and annual plans, making this an inexpensive resolution for companies of all sizes.
- Sturdy characteristic set: You’ll love our complete suite of options (see under👇).
Key options
- HD video calls with limitless members, messaging, and screen-sharing
- Superior name routing with auto-attendant and clever name forwarding
- Name recording and voicemail transcription for high quality assurance and compliance
- Cellular app for iOS and Android with full VoIP performance
- Name analytics with real-time monitoring, detailed experiences, and dashboards
- Name Pop for an enhanced buyer expertise with display screen pops
- Integration with common instruments like Google, Microsoft, and Salesforce
- Intuitive drag-and-drop name movement editor for automated workflows
Enterprise-level options
For enterprises, Nextiva provides loads of options to satisfy the calls for of bigger organizations, together with:
- Superior name routing and queuing for environment friendly name distribution
- Omnichannel assist throughout voice, chat, SMS, and digital channels
- Tight integration with Five9 for enterprise-grade contact heart wants
- Scalable and safe platform for large-scale deployments
- Customizable name flows and superior reporting capabilities
Nextiva pricing
Pricing varies primarily based on staff dimension and whether or not you select month-to-month or annual billing:
- Core ($15/consumer/month): The foundational plan offers small groups with important communication instruments, together with inbound and outbound calling, enterprise SMS, video conferencing, and staff chat, in addition to a digital receptionist and integration with key contacts.
- Have interaction ($25/consumer/month): Designed for rising companies, this tier provides highly effective buyer engagement options like direct SMS from clients to the staff, a toll-free quantity, superior speech analytics, internet chat, and name and video recording.
- Energy Suite CX ($75/consumer/month): This premium plan is an entire resolution for gross sales and repair groups. It provides omnichannel capabilities for voice and internet chat, course of automation, AI-powered transcription, real-time dashboards, and clever name routing for as much as 100 brokers.
Enterprises can even go for month-to-month contact heart plans that begin at $75 per consumer, with non-compulsory usage-based plans obtainable.
Execs:
- Limitless calling, video conferencing, and enterprise texting (US solely) beginning on the lowest plan
- Straightforward setup and user-friendly interface
- Free native and toll-free telephone numbers
- Integrations with common enterprise instruments (CRM, e mail, and many others.)
- Scalable resolution for rising companies
- 24/7 buyer assist
Cons:
- No free plan obtainable
- Restricted admin controls for some IT departments
Finest for
Nextiva is a user-friendly, cost-effective unified communications platform for SMBs and enterprises that gives versatile plans and clear pricing.
📚 Learn Nextiva opinions on GetVoIP (4.6 stars)
2. Genesys
Genesys offers a cloud-based contact heart platform designed for organizations that want superior routing, digital channels, and powerful buyer expertise capabilities. It helps voice, chat, e mail, messaging apps, and workforce administration inside a single surroundings — constructed on their AI-Powered Expertise Orchestration platform.
Key options
- Omnichannel engagement: Deal with voice and digital interactions in a single workspace. Brokers can reply throughout channels with out switching instruments.
- Clever routing: Use skill-based and AI-driven routing to attach clients with the correct brokers and scale back wait occasions.
- Workforce optimization: Entry forecasting, scheduling, high quality administration, and efficiency instruments to assist giant service groups.
Reliability, safety & compliance
Genesys Cloud CX operates on a distributed cloud structure with built-in redundancy to attenuate service interruptions. The platform delivers assured uptime of 99.99% and world safety compliance with GDPR, SOC 2, HIPAA, HITRUST, PCI DSS, and FedRAMP certification.
Genesys pricing
- Genesys Cloud CX 1 (for voice contact facilities): $75/consumer/month
- Genesys Cloud CX 2 (for omnichannel contact facilities): $115/consumer/month
- Genesys Cloud CX 3 (for omnichannel contact facilities with full WEM capabilities): $155/consumer/month
- Genesys Cloud CX 4 (for omnichannel contact facilities that need extra AI expertise): $240/consumer/month
Who’s it greatest for?
Massive organizations and phone facilities that want large channel protection, superior routing, and powerful workforce administration instruments.
📚 Learn Genesys opinions on GetVoIP (4.2 stars)
3. Talkdesk
Talkdesk is a cloud-native contact heart platform for enterprises and huge groups searching for fashionable customer support instruments. It delivers omnichannel engagement, AI-powered automation, and industry-specific workflows — all constructed to scale globally and combine with current techniques.
Key options
- Omnichannel routing & engagement: Voice, chat, e mail, SMS and social channels dealt with in a single unified system.
- AI & workflow automation: AI-powered automation together with AI brokers for information supply, workflow automation, and real-time actionable insights.
- Low-code/no-code customization: Directors can configure flows, integrations and automations with out heavy growth.
Reliability, safety & compliance
Talkdesk CX Cloud™ options 30+ safety certifications, together with SOC 2 and three, ISO 27001, PCD DSS Degree 1, HIPAA, and GDPR. The platform provides 99.999% uptime SLA for his or her Business Expertise Clouds and Elite editions and guarantee world low latency and excessive availability with eight factors of presence (PoPs) strategically distributed all over the world.
Talkdesk pricing
Talkdesk provides three major pricing packages:
- CX Cloud Digital Necessities: $85 per consumer/month
- CX Cloud Voice Necessities: $105 per consumer/month
- CX Cloud Elite: $165 per consumer/month
Who’s it greatest for?
Talkdesk is appropriate for companies of all sizes in search of a scalable, cloud-based contact heart resolution with sturdy AI capabilities and automation characteristic. It’s particularly invaluable for firms searching for wealthy integrations, versatile customization with out heavy coding, and superior analytics for optimizing efficiency.
📚 Learn Talkdesk opinions on GetVoIP (4.6 stars)
4. Five9
Five9 is a cloud-native contact heart platform that unites voice, chat, e mail, SMS and social in a single system and is understood for AI-enhanced buyer engagement. Five9 has constructed its status on remodeling legacy contact facilities into versatile, analytics-driven engagement hubs.
Key options
- Omnichannel routing & self-service: Brokers can deal with inbound/outbound throughout voice, SMS, internet chat, social and e mail from a unified interface.
- AI & agent-assist instruments: The platform makes use of clever digital brokers (IVAs), real-time steerage and automation to hurry decision and enhance agent productiveness.
- Workforce & analytics instruments: Workflow automation and workforce optimization to maximise effectivity and scale back handbook duties.
Reliability, Safety & Compliance
Five9 offers dependable service with a 99.999% uptime SLA and world, redundant cloud infrastructure. It complies with key {industry} requirements together with Degree 1 PCI DSS, HIPAA, GDPR, and different worldwide information privateness rules, supported by steady safety audits.
Five9 Pricing
Five9 provides 5 pricing tiers:
- Digital solely: $119/month/seat
- Core (all channels with AI important): $159/month/seat
- Plus (all channels with superior AI): Contact gross sales for worth
- Professional (all channels with AI necessities and WEM): Contact gross sales for worth
- Enterprise (all channels with superior AI and WEM): Contact gross sales for worth
Who Is It Finest For?
Five9 is greatest fitted to medium and huge enterprises and phone facilities needing a excessive diploma of scalability, omnichannel assist, and AI-driven automation.
📚 Learn Five9 opinions on GetVoIP (4.3 stars)
5. 8×8
8×8 provides cloud-based enterprise telephone techniques with providers like voice, video, messaging, and phone heart options. You’ll additionally get real-time enterprise analytics and intelligence throughout channels.
Key options
- All-in-one app: Use a single app for desktop and cellular for collaboration over voice, video, personal chat, and staff chat.
- Analytics: See aggregated analytics for all of your cloud communications. Establish developments, remedy points, and make one of the best selections primarily based on correct information.
- Video conferencing: Schedule conferences from Google and Microsoft calendars, create devoted digital assembly areas, and file conferences on the cloud for straightforward reference.
Reliability, safety & compliance
8×8 makes use of a number of redundant {hardware} and software program techniques to forestall downtime throughout outages, though particular uptime figures usually are not disclosed. The corporate is HIPAA, GDPR, and ISO 27001 compliant, assembly NIST/FIPS encryption requirements, in addition to FCC and CSA requirements.
8×8 pricing
8×8 doesn’t brazenly show pricing on its web site. You should attain out to their gross sales staff for a customized quote.
Who’s it greatest for?
Companies in search of a complete cloud-based communication resolution with strong analytics and phone heart capabilities.
📚 Learn 8×8 opinions on GetVoIP (4.3 stars)
6. Aircall
Aircall is cloud-based name heart software program for groups. Its purpose is to make telephone assist straightforward to handle. It integrates with key enterprise instruments like CRM platforms and helpdesk options (and plenty of others).
Key options
- Interactive Voice Response (IVR) routing: Automate name filtering and let callers work together with a pc system earlier than reaching a consultant.
- Worldwide numbers: Companies can receive native and worldwide numbers in over 100 international locations, enabling them to take care of a neighborhood presence globally.
- Extensions: Aircall offers customized three-digit extensions for staff members, facilitating fast and simple inner communication.
Reliability, safety & compliance
Aircall experiences 99.99% uptime because of seven worldwide information facilities supplied by Amazon Net Companies (AWS). Nevertheless, in response to StatusGator, Aircall experiences reliability points on a month-to-month foundation. These are principally small delays and community points.
Aircall makes use of AWS as a internet hosting supplier, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a safe setup. It is usually HIPAA and GDPR-compliant.
Aircall pricing
Aircall provides two major pricing plans, together with a customized quote choice for particular wants. Each plans include a free trial:
- Necessities: Begins at $30/consumer/month and consists of fundamental name heart functionalities like limitless inbound calls (minus toll-free), integrations, name recording, and telephone assist.
- Skilled: Begins at $50/consumer/month and provides superior options like name analytics, monitoring, and devoted account administration.
- Customized: A personalized Aircall package deal aligned with your online business wants. Name for customized pricing.
Execs:
- Straightforward setup and deployment
- Rising ecosystem of integrations
- Energy Dialer and name teaching options
- Inexpensive in comparison with some opponents (relying on options wanted)
Cons:
- Probably unreliable with experiences of frequent downtime
- Poor buyer assist opinions with considerations of upselling
- Customers report bugs, information switch points with integrations
- Could not supply important benefits over cheaper choices
Who’s it greatest for?
Groups searching for a cloud-based name heart resolution with strong integration capabilities and prioritizing ease of use and world attain.
📚 Learn Aircall opinions on GetVoIP (4.2 stars)
7. Dialpad
Dialpad is a cloud communication platform powered by synthetic intelligence (AI). It’s constructed for startups, small companies, and bigger companies. Dialpad connects folks via voice, video, messaging, and on-line conferences.
Key options
- Display screen seize: Document brokers’ complete screens throughout buyer calls so you possibly can higher perceive agent efficiency and provides invaluable suggestions.
- Voice Intelligence (VI): Automated note-taking, buyer sentiment detection, and different clever options that make brokers extra environment friendly.
- Name blocking: Robotically block spammy inbound calls primarily based on a spam rating. You can even ship them to voicemail or get the caller to state their title earlier than you reply.
Reliability, safety & compliance
Dialpad makes use of a worldwide community of knowledge facilities, which provides them redundancy and protects towards downtime. The corporate claims a 100% uptime Service Degree Settlement, however just for their Enterprise customers. Dialpad is SOC 2, GDPR, and HIPAA/BAA compliant.
Dialpad pricing
- Customary: Pricing begins from $15/consumer/month.
- Professional: Begins at $25/consumer/month and requires a minimal of three licenses. integration, APIs, off-hours routing, and 24/7 stay agent assist.
- Enterprise: A minimal of 100 licenses. For pricing, you’ll have to contact their gross sales staff.
Execs:
- AI options for real-time transcription, post-call summaries, and sentiment evaluation
- Excessive uptime and reliability for Enterprise customers
- Straightforward deployment
- Scalable resolution for companies of varied sizes
Cons:
- Steep studying curve in response to some reviewers
- Reported points with dropped calls, poor audio high quality, and app glitches
- Restricted buyer assist choices for decrease tiers, with prolonged wait occasions talked about in opinions
- Absence of computerized lead creation for inbound calls
Who’s it greatest for?
Companies that want a cloud communication resolution with clever AI-powered options and a concentrate on seamless integration throughout voice, video, messaging, and on-line conferences.
📚 Learn Dialpad opinions on GetVoIP (4.5 stars)
Methods to Select an Avaya Different – Key Standards
Deciding on the right resolution for your online business can appear daunting. When migrating to one of the best alternative for Avaya, use these main examine factors that can assist you consider:
✅ Cloud vs On-Premises / Hybrid: Select a cloud resolution like Nextiva if you’d like decrease upfront prices, straightforward scaling, and distant entry; select on-premises or hybrid when you want full management, strict information locality, or current {hardware} funding.
✅ UCaaS + CCaaS vs Solely CCaaS: Choose a mixed UCaaS + CCaaS platform if you’d like one supplier for inner communication and buyer engagement; select CCaaS-only when you plan to maintain your current telephone system and solely improve the contact heart.
✅ Characteristic Set: Which options are must-haves for your online business? Checklist the capabilities you really want—akin to name routing, analytics, IVR, APIs, or workforce instruments—so you possibly can rule out platforms that don’t assist your core operations.
✅ Buyer Assist: Search for suppliers with sturdy assist availability (24/7), channels supplied (telephone, e mail, chat), and fast response occasions, particularly if downtime impacts income otherwise you function exterior normal enterprise hours.
✅ Integration & Ecosystem: How nicely does the choice combine along with your CRM, assist desk, collaboration instruments, information/analytics, and workflows?
✅ Scalability & Minimums: Test whether or not the platform suits your present staff dimension and may develop with you with out forcing higher-tier commitments or seat minimums.
✅ AI & Analytics: Trendy platforms supply built-in AI, omnichannel analytics, real-time help — if you wish to transfer past legacy telephony select this.
✅ Migration Effort & Vendor Lock-In: Switching from Avaya (or different distributors) will be straightforward or sophisticated. Ask how lengthy the transition will take, what {hardware} you possibly can reuse, and whether or not the platform permits straightforward adjustments later with out heavy penalties or proprietary restrictions.
✅ World/Distant Capabilities: You probably have distributed groups and work from anyplace, you’ll want an answer with dependable world calling, cellular apps, and multichannel assist to maintain groups related from anyplace.
✅ Reliability and Safety: Consider the supplier’s uptime ensures, information heart redundancy, and compliance with related safety requirements (e.g., HIPAA, PCI-DSS) to make sure enterprise continuity and information safety.
✅ Price & TCO: A cloud resolution normally has predictable month-to-month charges, whereas on-premises techniques require upfront {hardware} and software program purchases. Consider long-term prices—together with licenses, {hardware}, assist, coaching, and migration—not simply the month-to-month subscription worth.
Why Nextiva Is the Prime Avaya Different
Avaya has been round for some time and has a lot to supply, nevertheless it falls quick when in comparison with Nextiva – a top-rated and extremely beneficial VoIP service with award-winning 24/7 Superb Service buyer assist. On GetVoIP, we have now a 4.6 out of 5-star score, with 92% of shoppers recommending us.
With 40+ VoIP options, this high Avaya competitor makes it straightforward for the small enterprise, SMB, or giant enterprise firm to maximise each alternative when connecting with clients.
The Finest Avaya Different Is Right here
Uncompromising safety, compliance, and privateness sound good? Our enterprise VoIP system has all that and extra.
