I Evaluated G2’s 7 Finest Dialog Intelligence Software program

You may have the right pitch deck, a bulletproof CRM, and reps who know your product inside out, however in case you’re not listening to what’s taking place on gross sales calls, you’re flying blind!

That’s what pushed me to judge over 20 instruments to search out the finest dialog intelligence software program. Not simply platforms that report calls, however ones that really assist gross sales leaders coach smarter, spot deal dangers earlier, and replicate what high reps are doing finest.

And it’s not only a nice-to-have, in case you ask me or the market information. The worldwide dialog intelligence software program market is anticipated to develop from $25.3 billion in 2025 to $55.7 billion by 2035, with a CAGR of 8.2%. That sort of progress exhibits simply how a lot stress gross sales groups are below to make each dialog depend.

The seven finest dialog intelligence platforms on this listing stood out for his or her rep-friendly design, actionable insights, and talent to help each lean gross sales groups and international RevOps organizations. Whether or not you’re attempting to enhance ramp occasions or standardize speak tracks, these instruments may also help.

What makes a dialog intelligence software program price it?

Gross sales calls maintain much more than simply chatter — objections, shopping for alerts, even silent crimson flags. However in case you’re not truly capturing what’s stated (and the way it’s stated), we could have an issue, Houston.

That’s the place dialog intelligence software program steps in. As an alternative of handing you uncooked transcripts, these instruments spotlight the moments that matter: when offers go off observe, when reps miss cues, or when consumers drop refined alerts of intent. And since most of those instruments sync together with your CRMs, you’re not left piecing issues collectively after the very fact.

And it’s not nearly closing new offers. If you happen to don’t prioritize buyer retention, you threat shedding a lot of your online business. When conversations drive each pipeline progress and long-term loyalty, having a transparent view into each name turns into non-negotiable.

What I prioritized when evaluating dialog intelligence software program 

Not each software within the dialog intelligence house is constructed for income affect. Some simply report calls. Others floor precise perception. To slender it down, I targeted on platforms that ship clear worth to gross sales managers, reps, and RevOps groups alike.

Right here’s what I prioritized when evaluating the most effective dialog intelligence software program:

• Teaching and rep efficiency insights: The most effective dialog intelligence platforms don’t simply hand over metrics; they assist gross sales managers change into higher coaches. I regarded for instruments that highlight speak ratios, objection dealing with, filler phrase utilization, and time spent discussing key subjects. Bonus factors if they provide rep scorecards, development monitoring over time, and the flexibility to match efficiency towards high performers. Instruments that may flip uncooked name information into teaching alternatives have been excessive on my listing.
• Searchable name transcripts and AI summaries: Velocity issues when reviewing calls. I prioritized platforms that provide correct, speaker-separated transcriptions and AI-powered summaries of every dialog. I additionally regarded for instruments that tag key phrases, seize follow-up actions, and assist you to search previous calls by matter or phrase.
• CRM and workflow integrations: Name intelligence isn’t useful if it lives in a silo. I favored platforms that combine cleanly with different core techniques. Whether or not it is auto-logging calls, pushing insights into the CRM, or triggering alerts in a staff workspace, the instruments that match seamlessly into every day workflows stood out.
• Actual-time steering and alerts: Some instruments don’t look ahead to the decision to finish. I regarded for platforms that may provide in-the-moment prompts, like reminders to ask funds questions or flag when a competitor is talked about. Past that, post-call alerts, similar to notifications for dangerous offers, adverse sentiment, or missed subsequent steps, additionally performed an enormous position in my listing. These real-time nudges assist reps course-correct whereas it nonetheless issues.
• Scalability and person expertise: An ideal platform can’t sluggish your staff down. I paid shut consideration to onboarding workflows, interface readability, and the way shortly groups can begin seeing worth. Instruments that help quick implementation, customizable dashboards, and clear person interfaces made the strongest impression.

The listing beneath incorporates real person opinions from the dialog intelligence platform class web page. To be included on this class, an answer should:

• Transcribe calls into textual content and information that may be searched and analyzed
• Analyze the transcription of a name and establish key phrases, themes, and doable motion objects
• Present statistics of a dialog, together with speak ratios, buyer interactivity, and whole name period

*This information was pulled from G2 in 2025. Some opinions could have been edited for readability.

Gong is broadly utilized by mid-market firms, with 71% of its customers coming from that section, in keeping with G2 Knowledge. It’s generally adopted in industries like pc software program, IT providers, and advertising, the place groups depend on dialog insights for teaching and gross sales efficiency. Gong at present holds a 100% satisfaction ranking on G2.

One factor that stood out throughout opinions was how usually teaching got here up. I learn a number of mentions of Gong serving to managers spot speak ratios, objection dealing with, and key deal dangers with out having to sit down by way of each minute of a name. Reps and enablement groups appeared to lean closely on these options to pinpoint what high performers have been doing in another way and to create stronger onboarding packages.

The AI summaries additionally confirmed up ceaselessly. Reviewers favored not having to take notes throughout conferences and appreciated how the platform mechanically captured motion objects and follow-ups. I can see how this helps salespeople transfer quicker between calls with out shedding observe of subsequent steps.

However I seen some recurring suggestions from reviewers about sentiment tagging. It is not an enormous drawback, simply one thing a number of customers identified. Whereas customers appreciated having the ability to perceive sentiment throughout discussions, there have been occasional misclassifications of tone or intent. It’s not a dealbreaker, but it surely’s one thing to remember when counting on AI-generated content material generally. 

There have been additionally a handful of feedback from reviewers about missed or delayed recordings. Though it didn’t appear to occur usually, I seen G2 customers saying that the decision recording took time to load or wasn’t captured at occasions.

I additionally got here throughout reward for Gong’s search performance. Customers talked about having the ability to shortly discover particular calls or bounce to key components of a transcript utilizing key phrases or timestamps. For managers reviewing a number of offers or prepping for follow-ups, this saved important time.

Gong stands out as a dependable dialog intelligence platform that balances usability with actual teaching worth for mid-sized gross sales groups.

What I dislike about Gong:

• Some opinions flagged points with sentiment tagging, the place the AI misinterpreted tone or emotional nuance.
• I additionally noticed a number of feedback about occasional recording loading delays, particularly when Gong wasn’t arrange appropriately for the assembly.

What G2 customers dislike about Gong:

“Typically I neglect to tag the decision or add a remark proper after, and it may be robust to search out it later when every thing blends collectively. A bit extra construction or reminders could be useful.”

– Gong Assessment, Emma L.

Salesforce Gross sales Cloud is among the most widely known platforms within the gross sales tech stack, and whereas it’s historically generally known as a CRM, many groups additionally use it as a dialog intelligence platform by way of its integrations and built-in gross sales analytics options. In response to the G2 Grid Report, it’s particularly common in pc software program, IT providers, and monetary providers, with 48% of customers in mid-market firms and 34% in enterprises.

I got here throughout quite a lot of opinions highlighting how customizable Salesforce is. From name consequence fields to automation triggers and dashboards, customers stated they might tailor practically every thing to match how their staff works. That flexibility makes an enormous distinction when attempting to drag dialog information into the broader gross sales movement.

However that very same depth appears to return with a trade-off; a number of reviewers admitted that it could really feel overwhelming with out a RevOps lead or Salesforce admin guiding the way in which. It’s not the sort of platform you need to work out on the fly.

Reporting stood out as one other main power. Customers favored how simple it was to create dashboards that pulled in name outcomes, notes, and make contact with engagement alongside pipeline metrics. In a number of opinions, I noticed managers point out constructing customized reviews for name follow-ups or figuring out stalled offers based mostly on dialog historical past. It’s not a devoted name analytics engine, however when built-in nicely, it capabilities like one.

Help, nonetheless, felt a bit inconsistent throughout the opinions. Some customers had no points, however I additionally learn feedback about sluggish decision occasions and a scarcity of direct assist for extra technical configurations.

Price got here up as a typical theme in G2 opinions, notably in relation to add-ons and third-party connectors. Some customers famous that bills can enhance as extra options are layered in, which can be one thing to contemplate for groups with tighter budgets. Nonetheless, many felt the platform’s depth and capabilities delivered sturdy total worth.

That stated, I noticed a stunning quantity of constructive suggestions on the general expertise as soon as it’s arrange. Regardless of the complexity, customers discovered the UI approachable and the system well-organized. Reps claimed they might simply evaluate deal exercise and floor previous conversations with out bouncing between instruments.

Salesforce Gross sales Cloud is a strong alternative for gross sales organizations that need to convey name insights right into a centralized, extremely customizable CRM, notably in the event that they’ve acquired the admin assets to help it.

What I dislike about Salesforce Gross sales Cloud:

• A number of customers identified that it takes time to get snug, particularly with out a devoted admin to handle setup and upkeep.
• I gathered that help and pricing have been two frequent issues. Some opinions famous delays in getting assist, and others flagged the price of unlocking extra superior options.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Outdated UI/UX: Regardless of its energy, the interface feels dated and unintuitive. Some parts appear caught within the 90s, and it could take too many clicks to get the place it’s essential go.
Steep studying curve: New customers usually discover the system overwhelming, and even skilled customers can wrestle with the structure or remembering the place particular options stay.
Efficiency lag: Sometimes, pages or reviews could be sluggish to load, particularly when coping with massive datasets or advanced dashboards.”

– Salesforce Gross sales Cloud Assessment, Juan M.

Fathom has shortly change into a favourite amongst small groups, with 83% of customers coming from small companies, in keeping with G2 Knowledge. It’s particularly common in pc software program, advertising and promoting, and consulting, the place quick assembly turnarounds and clear subsequent steps are key. With a 100% G2 Satisfaction Rating, it’s secure to say customers love how a lot time and psychological vitality it saves.

Throughout the opinions I analyzed, transcription high quality was probably the most ceaselessly acknowledged power. Customers described it as extremely correct, even in fast-paced conferences, and appreciated how the output didn’t simply seize phrases however formatted them in a manner that made evaluate simpler. The construction, paired with timestamped highlights, appeared to assist individuals discover what they wanted shortly with out having to replay your entire dialog.

Summaries have been one other standout. I learn dozens of feedback about how a lot time Fathom saved by mechanically producing assembly recaps that embody motion objects and follow-ups. These summaries got here with clear formatting, which made sharing notes with purchasers or teammates easy. Many customers acknowledged that this changed their previous note-taking routine completely.

I additionally got here throughout repeated callouts for ease of use. Even customers new to dialog intelligence stated they have been capable of get worth straight away, with out digging by way of assist docs or lengthy tutorials. 

Fathom’s integrations have been one other frequent theme, particularly Zoom and HubSpot. Reviewers beloved that Fathom ran seamlessly in Zoom calls, so they didn’t have to fret about setup throughout every assembly. Plenty of customers additionally famous that the HubSpot integration helped with logging name outcomes and following up within the CRM, which made it simpler to take care of constant deal information.

Nevertheless, not every thing was frictionless. Just a few customers flagged points with Zoom integration, principally round missed or delayed recordings when conferences have been launched with out preparation.

I additionally learn a small variety of opinions saying that regional accents often impacted transcription accuracy, although this wasn’t referred to as out as a dealbreaker.

Fathom is a powerful match for small groups and particular person customers who need quick, correct assembly information with as little handbook work as doable. 

What I dislike about Fathom:

• I got here throughout a number of opinions mentioning that impromptu conferences might trigger points if Fathom wasn’t added forward of time. That looks like one thing fast-moving groups may need to be careful for.
• There was additionally some suggestions round transcription accuracy dropping barely with regional accents. It didn’t appear to be a significant subject, but it surely’s one thing I’d need to take a look at in a worldwide staff atmosphere.

What G2 customers dislike about Fathom:

“Fathom isn’t obtainable on cell units. Whereas the desktop expertise is superb, being locked out on a cellphone or pill looks like a missed alternative, particularly once I’m attempting to evaluate a abstract or reference notes on the go. In brief, Fathom is a powerful, reliable software, simply want it supported cell platforms too.”

– Fathom Assessment, Marty T.

HubSpot Gross sales Hub is broadly adopted by smaller and mid-sized groups, with 56% of customers from small companies and 39% from mid-market, in keeping with G2 Knowledge. It’s particularly common in pc software program, IT providers, and advertising, the place groups need a single platform for CRM, e-mail monitoring, and lightweight dialog intelligence options.

As I combed by way of opinions, one factor turned clear: customers love how easy it’s to log and observe calls in HubSpot. Fairly a number of reps stated they might simply connect calls on to offers or contacts. That ease of monitoring, mixed with HubSpot’s clear exercise timeline, makes it easy to choose up proper the place you left off in a deal.

The platform’s e-mail monitoring and engagement alerts additionally got here up ceaselessly. Reviewers appreciated understanding precisely when a prospect opened an e-mail or clicked a hyperlink. Whereas that’s not a standard dialog intelligence characteristic, it offers gross sales groups useful context earlier than making a follow-up name.

Gross sales sequences additionally acquired constant reward. G2 customers famous that establishing sequences, together with emails and name duties, was easy and that the built-in templates helped preserve consistency throughout outreach. This appears notably helpful for smaller gross sales groups seeking to scale their efforts with out including extra instruments.

I did see some issues pop up, too. Pricing was the commonest. Whereas customers stated the bottom platform is accessible, a number of opinions identified that prices can climb shortly as your staff scales or wants further options.

I seen feedback about customization, with some dashboards and reviews showing restricted for customers searching for extra detailed management over gross sales or name monitoring workflows.

HubSpot Gross sales Hub is a powerful match for rising gross sales groups who need restricted dialog intelligence baked into their CRM, with no need to handle yet one more software.

What I dislike about HubSpot Gross sales Hub:

• Pricing got here up repeatedly in G2 opinions. I seen a number of customers flagging that prices can add up quick as your staff grows or wants superior options.
• I got here throughout a number of opinions that famous the educational curve when attempting to make use of extra superior automation or reporting options. It’s simple to start out, however going deeper can take a while.

What G2 customers dislike about HubSpot Gross sales Hub:

“The one actual draw back for me is the pricing; when you begin scaling and wish extra superior options, it could get costly. Additionally, some customisation choices really feel restricted except you improve to greater tiers. However total, the worth remains to be there in case you’re severe about gross sales.”

– HubSpot Gross sales Hub Assessment, Alexander Tsepo D.

Fireflies.ai is a dialog intelligence software designed for lean, fast-moving groups, and the information exhibits it. In response to G2, 81% of customers are from small companies, with sturdy adoption in consulting, advertising, promoting, and IT providers.

Probably the most highlighted strengths in G2 opinions was transcription. I learn dozens of feedback about how dependable and clear the transcripts are, even in fast-paced conversations. Customers highlighted that the AI does a strong job of breaking down who stated what and when. Nevertheless, I additionally noticed a number of opinions the place individuals talked about occasional errors, normally in noisy environments or when audio system overlap. It doesn’t appear to be a dealbreaker, but it surely’s one thing customers felt wanted little enhancing at times.

Past that, Fireflies’ abstract and search options got here up repeatedly. The platform pulls out highlights, motion objects, and speaker-level insights. Many reviewers favored having the ability to scan conferences for key phrases, filter by matter, or bounce on to resolution factors. From what I learn, this saved groups a ton of time when prepping for follow-ups or referencing previous discussions.

I additionally seen quite a lot of reward for a way simply Fireflies integrates with instruments like Google Meet, Zoom, and Microsoft Groups. For Meet customers particularly, the Chrome extension was a favourite; it lets the bot be a part of with none additional work. However this ease doesn’t at all times carry over to different platforms. I gathered that you must manually invite Fireflies to Zoom or Groups calls, which is a slight problem for customers operating hybrid assembly stacks.

One other level that got here up was Fireflies’ AI credit score system. Just a few customers stated they felt restricted by how credit are structured, particularly when attempting to make use of superior options. It didn’t appear to be a common subject, however for heavier customers, this was a famous friction level.

All issues thought of, Fireflies.ai is a good match for small groups who want quick, searchable name transcripts and summaries with out the overhead of a bigger CI platform.

What I dislike about Fireflies.ai:

• Some reviewers stated the AI credit can really feel limiting, particularly when groups need to use extra superior options ceaselessly.
• I additionally noticed a number of feedback about having to manually invite the bot on Zoom or Groups, which might result in missed recordings in case you neglect.

What G2 customers dislike about Fireflies.ai:

“The AI credit. Want there have been extra obtainable for the Professional Plan or that some options did not value credit.”

– Fireflies.ai Assessment, Paula L.

Jiminny is purpose-built for teaching and gross sales enablement, and its person base displays that. In response to G2, 61% of Jiminny customers come from mid-market firms, notably in pc software program, IT providers, and advertising. It’s a software that helps gross sales leaders get hands-on with name opinions, efficiency monitoring, and name libraries.

I got here throughout quite a lot of reward for its stay teaching instruments. Managers can hear in, go away time-stamped feedback, and tag particular moments with out interrupting the circulation. That hands-on help, with out hovering, got here up as an enormous plus in opinions.

Transcriptions and summaries have been additionally highlighted. Most customers stated the transcripts have been clear and usable, even pulling out motion objects and subsequent steps mechanically. However I did see a number of mentions that accuracy can dip if the decision will get noisy or audio system overlap. It wasn’t a significant grievance, extra of a light-weight touch-up scenario.

What actually stood out was the search performance. Reps and managers favored having the ability to filter calls by matter or phrase and bounce proper to the related moments. The playlist characteristic acquired shoutouts, too. Reviewers talked about curating the most effective calls into libraries for brand new reps onboarding or team-wide teaching. It’s a intelligent technique to repurpose precise gross sales conversations as studying content material.

Some customers commented that whereas the interface is mostly simple to make use of, it could really feel a bit dense when switching between calls or reviewing lengthy recordings. Just a few reviewers shared they would like extra flexibility in how the knowledge is laid out to higher swimsuit their workflow.

I additionally noticed notes about recording permissions. If a participant doesn’t settle for the opt-in, the decision gained’t be captured. That’s truthful from a compliance perspective, however I can see the way it might throw groups off in the event that they neglect to substantiate it forward of time.

Integrations have been talked about positively, particularly the sync with Salesforce, HubSpot, and calendar instruments. It feels like groups utilizing Jiminny don’t must waste time manually logging name exercise or monitoring follow-ups.

Jiminny looks like the proper match for groups that care about teaching with context and need their calls to double as coaching assets.

What I dislike about Jiminny:

• Some opinions flagged that transcription accuracy drops when audio system speak shortly or over one another, which I perceive might be a problem throughout extra chaotic calls.
• The interface had combined opinions. It really works, however a number of customers felt it might be cleaner, notably when navigating a number of conversations without delay.

What G2 customers dislike about Jiminny:

“Incapacity to obtain the recording in a usable format is difficult. This must be modified to having the ability to obtain to an MP4.”

– Jiminny Assessment, Michelle I.

Substrata takes a singular method to dialog intelligence by going past phrases and analyzing the emotional alerts behind them. It’s particularly common with smaller groups — 51% of customers are from small companies, and one other 28% from mid-market. The software is mostly utilized in IT providers, advertising, and accounting, the place understanding purchaser sentiment could be the distinction between a stalled deal and a signed contract.

One of many greatest benefits reviewers famous was how nicely Substrata identifies tone, intent, and behavioral alerts throughout stay calls. It gives real-time perception into the dynamics of a dialog whereas monitoring how nicely one thing is delivered and acquired.

Customers shared that this helped them adapt their responses and deal with objections extra successfully, particularly in high-stakes or advanced gross sales interactions. This deeper layer of understanding gave gross sales leaders extra confidence in evaluating how calls have been truly touchdown.

Substrata’s e-mail monitoring additionally stood out as a useful companion to stay dialog evaluation. Reviewers acknowledged it helped them perceive how their messages have been being interpreted, along with after they have been opened. G2 reviewers shared utilizing the e-mail extension to investigate purchaser sentiment and engagement patterns, which helped form follow-ups.

Buyer help was one other space the place G2 customers constantly had good issues to say. They described the help staff as responsive and straightforward to work with. Whether or not it was answering questions or providing steering on finest practices, customers appreciated having fast entry to assist when wanted. The platform’s documentation and help assets have been additionally well-structured and helpful for groups who have been new to dialog intelligence instruments.

Some reviewers famous that getting on top of things with Substrata required some adjustment. Whereas the information was thought of highly effective, a number of customers talked about a slight studying curve initially.

Price additionally surfaced in person suggestions, usually tied to how the software is used throughout totally different staff sizes and workflows. Whereas many small enterprise customers discovered sturdy worth in Substrata, some famous that pricing might change into an element as groups develop or utilization expands.

There was additionally some suggestions round customization limitations. Just a few G2 customers needed extra choices to regulate how information and insights have been organized or displayed. This wasn’t a common subject, but it surely pointed to alternatives for extra personalization.

Substrata is a powerful alternative for groups seeking to elevate their gross sales conversations with deeper emotional perception and real-time suggestions, with out sacrificing ease of use or help high quality.

What I dislike about Substrata:

• Some customers identified that even with good insights, it’s not at all times clear what to do subsequent. I seen a number of reviewers asking for playbooks or steering constructed into the software.
• I seen a number of opinions the place smaller groups talked about needing to weigh the pricing rigorously. Whereas the worth was clear to many, some stated they needed to justify the associated fee internally earlier than shifting ahead.

What G2 customers dislike about Substrata:

“The interface might use a bit extra visible polish and person customization. Whereas the information is highly effective, some charts and dashboards take a little bit of getting used to. When you’re over that preliminary hump, it’s simple to navigate however a extra tailor-made dashboard setup would enhance the expertise.”

– Substrata Assessment, Mike B.

Calls are simply the beginning. Browse the top-rated gross sales analytics software program to layer even deeper insights on high of your conversations.