Zoom has grown far past the video tile. By launching Zoom Telephone, the corporate has efficiently built-in a contemporary telephone system into the identical app you utilize for Zoom conferences and staff chat. Nevertheless, whereas the interface is acquainted, Zoom Telephone’s pricing plans have change into fairly advanced because the platform shifts towards a cloud-based, AI-first ecosystem.
Earlier than committing to a migration, that you must perceive the nuances of Zoom’s VoIP service between its metered licenses, limitless regional plans, and the newer Telephone + Office bundles. This information breaks down Zoom Telephone’s pricing, together with the true price of possession and the hidden charges that may shock companies at checkout, and explores a greater, unified various.
Zoom Telephone Pricing & Plans Overview
In 2026, Zoom offers two major methods to purchase: Standalone Telephone Service (for many who solely want a dialer) and Office Bundles (which embody video, AI, and collaboration instruments). Right here’s a fast overview of all Zoom Telephone plans:
| Plan | Beginning value | Providing | Greatest for |
|---|---|---|---|
| US & Canada Metered | $10/consumer/month | Pay-as-you-go calling | Startups with low outbound quantity |
| US & Canada Limitless | $15/consumer/month | Limitless regional calling | Small groups with heavy home use |
| Professional Plus (Bundle) | $18.33/consumer/month | Limitless Telephone + Office | Trendy groups needing built-in AI & Video |
| International Choose | $20/consumer/month | Limitless in 1 of 48 international locations | Multinational places of work with native wants |
| Enterprise Plus (Bundle) | $22.49/consumer/month | Superior Office + Telephone | Mid-sized companies (10+ customers) requiring SSO |
Breakdown of Standalone Zoom Telephone Plans
Under you’ll be able to see a breakdown of the standalone Zoom Telephone plans:
1) US & Canada Metered
At $10 per consumer, this is likely one of the most reasonably priced entry factors within the VoIP telephone system market. Nevertheless, it’s basically a passive plan. When you get a full suite of name dealing with instruments — like an auto-attendant, IVR, and voicemail transcription — each outbound name to the PSTN (public switched phone community) is billed by the minute.
Outbound charges for telephone calls to the US and Canada sometimes hover round $0.03 per minute. If an worker makes greater than 160 minutes of outbound calls in a month, the metered plan turns into costlier than the $15 Limitless plan.
This tariff is greatest suited to telephones in communal areas (such because the foyer or break room) or for specialised employees who solely deal with inbound callers.
2) US & Canada Limitless
For $15 per consumer, this plan removes the volatility of per-minute billing. It’s the usual for many US-based small companies. Past limitless home calling, this tier introduces extra strong name queue administration and multi-level auto-attendant customization to streamline your workflow.
You obtain limitless SMS and MMS throughout the US and Canada, which is important for contemporary enterprise communication. That is additionally the bottom tier the place you’ll be able to add the Limitless Worldwide Calling bundle ($10/month), providing you with flat-rate entry to 19 main enterprise areas, together with the UK, Japan, and Germany. It additionally permits for convey your personal provider (BYOC) choices if in case you have current contracts with telecom service suppliers.
3) International Choose Plan
The International Choose plan ($20 per consumer) solves the headache of worldwide numbers. It lets you select one in all 48 supported international locations to function your native calling space, changing the necessity for a conventional on-site PBX.
- DID service: It offers a direct dial quantity (DID), permitting clients in your chosen worldwide dwelling nation to achieve you at native charges when you handle the decision from wherever.
- Regional compliance: Zoom manages the advanced regulatory necessities for these 48 international locations, which is a burden lifted out of your IT staff in comparison with managing a legacy telephone system.
- Flexibility: You may combine and match this with US-based plans on the identical account, permitting a world workforce to function underneath one centralized administration portal.
Breakdown of Office + Telephone Bundles
Zoom encourages companies to buy Telephone as a part of the Zoom Office bundle. Whereas standalone phone-only plans nonetheless exist, they lack the superior AI options that almost all fashionable groups now require.
4) Office Professional Plus
The Professional Plus plan is the 2026 entry level for groups that need automation with out shifting to a full enterprise contract. Billed yearly at $18.33 per consumer, it basically bridges the hole between a telephone and a productiveness suite.
Zoom’s AI Companion offers real-time summaries and name recording transcriptions, robotically turning telephone calls into actionable duties. You achieve 10GB of cloud storage on your name recording recordsdata and assembly information, guaranteeing your workflow isn’t interrupted by a storage restrict.
5) Office Enterprise Plus
At $22.49/consumer/month, the Enterprise Plus plan tier is constructed for bigger enterprise wants. It consists of superior telephone options and better participant limits for Zoom conferences (as much as 300), providing licenses for as much as 250 customers.
This plan is the place you discover assist for CRM platforms like Salesforce, permitting your gross sales staff to streamline their information entry. It additionally provides deeper integrations with Slack and different enterprise communications instruments to maintain your workplace linked.
Zoom Telephone Add-ons
Zoom makes use of a modular technique, which means the bottom value is only the start. To construct a full-featured enterprise telephone system, it’s possible you’ll must tack on these month-to-month bills:
- Zoom Telephone Energy Pack ($25/consumer/month): In case you function a small name heart, this add-on is obligatory for real-time analytics.
- Further telephone numbers ($5/month): Whereas every consumer will get a quantity, further traces for various departments will improve your month-to-month VoIP service invoice.
- Premium developer assist: For companies constructing customized integrations or utilizing the Zoom API closely, prioritized technical assist comes at a tiered price.
The Hidden Prices of Possession
When calculating your 2026 funds, you will need to look past the subscription price. Zoom Telephone has a number of unseen prices that may shift the entire price of possession:
- Worldwide price volatility: On Metered and Limitless plans, calls to international locations exterior your particular bundle can vary from $0.02 to over $1.00 per minute. And not using a strict spending restrict configured within the admin portal, just a few long-distance calls can double a month-to-month invoice.
- {Hardware} as a Service (HaaS): Leasing a VoIP telephone system system begins at round $6/month, which is handy however may be costlier than shopping for outright over the long run.
- Taxes and regulatory charges: VoIP suppliers are topic to native, state, and federal taxes (just like the Federal Common Service Fund). These can add 15% to 25% to your base value, relying in your location.
What Customers Say About Zoom Telephone Pricing
The consensus from customers is that Zoom Telephone is a no brainer for firms already locked into the Zoom ecosystem, nevertheless it receives combined marks from energy customers and high-volume name heart groups.
What customers like (the professionals)
- The unified low cost: Customers reward the ROI of the Professional Plus and Enterprise Plus bundles. Consolidating video, chat, and a telephone system into one invoice is usually 30-40% cheaper than managing a number of distributors.
- Minimal studying curve: As a result of most workers already know learn how to use Zoom conferences, deployment is quick. Admins report that they not often need to spend time coaching employees on learn how to dial a quantity or test voicemails.
- AI worth for cash: The AI Companion is a standout favourite. Customers love that they don’t need to pay for a third-party transcription VoIP service as a result of Zoom bakes name summaries straight into the pricing plans.
What customers dislike (the cons)
- Pricey add-ons: A frequent grievance on is that the bottom value of $10-$15 is shallow. When you add name recording storage, further numbers, and the Energy Pack for analytics, the worth usually jumps to the identical stage as RingCentral or Nextiva.
- Assist pace: Whereas the software program is dependable, customers on G2 point out that customer support for the phone-specific facet may be slower and more durable to achieve.
- Superior CRM depth: Some reviewers word that whereas Salesforce integration exists, it’s extra about logging telephone calls than deep workflow automation. If your corporation wants embody advanced information syncing, customers counsel taking a look at extra specialised VoIP telephone system suppliers.
Nextiva vs. Zoom Telephone: Exploring the Different
Whereas Zoom is a video-first firm that added a telephone, Nextiva was constructed as a voice-first buyer expertise platform. This distinction in DNA impacts how every service capabilities in a dwell enterprise setting.
- Assist mannequin: Nextiva provides premium 24/7 telephone service assist on all plans, whereas Zoom funnels callers towards digital self-help until they’re on the next tier.
- The contact heart hole: In case you run a high-volume contact heart or name heart, Nextiva’s native CRM integrations and sentiment evaluation instruments outperform Zoom’s add-on modules.
- Pricing transparency: Aggressive choices like Nextiva embody enterprise texting and name recording of their base charges, whereas Zoom might require a particular pricing plan tier or automation pack to get the identical depth.
| Space | Zoom Telephone | Nextiva |
|---|---|---|
| Assist mannequin | Digital-first; Stay telephone assist restricted to larger tiers. | 24/7 premium assist; US-based brokers obtainable on all plans. |
| Core power | Inside staff conferences and video collaboration. | Exterior buyer expertise and relationship administration. |
| Pricing technique | A La Carte (pay for less than what you utilize). | All-Inclusive (fewer add-ons, extra built-in options). |
| AI focus | Assembly summaries and job extraction. | Actionable analytics and buyer sentiment monitoring. |
Why select Nextiva over Zoom Telephone?
Nextiva is best suited to companies whose major income stream is outbound calling. As a result of Nextiva’s primary packages embody options like limitless faxing, team-based textual content messaging, and 24/7 assist, you keep away from the add-on fatigue that may be skilled with Zoom.
In case your staff collaborates on buyer texts or wants a unified view of buyer historical past (calls, texts, and emails), Nextiva’s unified CX platform provides a spread of options {that a} video-based instrument like Zoom struggles to match.
Verdict: Is Zoom Telephone Proper for You?
Zoom Telephone pricing is probably the most enticing for groups that already dwell within the Zoom ecosystem. In case you’re a 20-person firm already paying for Zoom Office, including Telephone by way of the Professional Plus bundle is a logical, cost-effective step.
Nevertheless, if you happen to’re a customer-facing group — reminiscent of a medical workplace, regulation agency, or gross sales company — the hidden prices of assist and superior options could make Zoom costlier in the long term. In these circumstances, the transparency and inclusive options of a platform like Nextiva present higher long-term worth.
Paying an excessive amount of for Zoom?
Ditch the restrictions and swap to Nextiva for full-featured enterprise communications and clear pricing.
Zoom Telephone Pricing FAQs
Zoom provides a 30-day free trial for Zoom Telephone. This lets you take a look at the AI Companion and name high quality in your current community earlier than committing to a contract.
In case you don’t have the International Choose plan or the $10 Worldwide Add-on, you’re billed per minute. Charges range by nation, so it’s greatest to test Zoom’s real-time price sheet earlier than making worldwide calls.
One quantity is normally included with a paid license. Nevertheless, if you’d like a toll-free quantity or a number of native numbers for various departments, you’ll pay a month-to-month price (beginning at $5) per quantity.
It’s included at no extra price with most paid Zoom Office bundles (Professional Plus, Enterprise Plus, and many others.). It’s not obtainable on the standalone $10 Metered plan.
Sure, however with a caveat: HIPAA compliance isn’t computerized on the bottom plans. You have to signal a Enterprise Affiliate Settlement (BAA) with Zoom, and this requires an Enterprise or Enterprise Plus account. For healthcare suppliers, the associated fee is larger than the bottom $15/month due to the safety and encryption necessities wanted for compliance.
A serious trending subject is Zoom’s inflexible contract construction. Whereas federal “Click on to Cancel” guidelines have made it simpler to enroll, customers on Reddit and G2 continuously warn that add-ons (just like the Energy Pack or Webinars) can get locked into the identical annual time period as your base contract. This implies if you happen to add a characteristic mid-year, it’s possible you’ll be unable to take away it till your full account renewal date in 2027.
Microsoft Groups Telephone has a decrease beginning value (round $4-$8 per consumer), nevertheless it requires a base Microsoft 365 license. The Complete Price of Possession is almost an identical. Select Zoom in case your staff prefers a user-friendly, specialised app; select Groups if you happen to’re already deeply embedded within the Outlook and Phrase ecosystem and need to decrease your variety of distributors.
